Engage consultants as required to build the department and to help in specific projects. Hire new staff already qualified as Six Sigma Black Belts. Identify in-house project managers who care passionately about quality, and can commit to the required training. Ideal team members will bring industry-specific expertise as well as Six Sigma experience to this department. This department must be set up, and its staff hired or trained. They should be brought together in a central staff department for deployment to work with line departments on specific projects. The team includes several people who must have the technical training in statistical controls and the process. The process owner, typically a department head or plant manager, must also be committed and involved for that project to succeed. Any such process will require capital and operational investment, energy and other resources.Įach project will focus on correcting or improving a process. To begin a program requires several important steps:Īs with any major initiative, the first step is to obtain a commitment from upper management to initiate and follow-through with the Six Sigma process. At the end of a project, control measures are implemented to ensure that quality remains high. Each project has a specific goal, to remedy or improve a specific process. This section of our web site covers many topics:Ī Six Sigma program is implemented by a series of projects. In short, the Six Sigma goal is to keep the number of defects extremely low. A "6 σ" process has no more than 3.4 defects per million opportunities. "3 σ" was an earlier standard that permitted a 6.7% defect rate. Then an " n σ" process is determined by the percentage of defects in the output. The number "opportunities" for a defect is calculated by multiplying the number of products by the number of metrics (length, weight, etc.) being measured. In statistics this means the standard deviation from the mean, which is an indicator of how far the samples deviate from the average value.Ī "defect" is a value which is outside the accepted range. "Sigma" is the Greek letter ‘Σ', shown in lower case as ‘σ'. The term originated in statistical methodologies. Motorola has taken a copyright on the name, which refers to the desired defect rate. Although its origins are in manufacturing, the concept may be applied to a variety of processes, including the provision of services and the design and development of new products and services. "Six Sigma" is the name of a process to measure, to control, and to improve quality in a variety of endeavours. Here, you will find calculators and articles that I hope will help you in your goal to improve quality and productivity.Įverything on these pages is free.
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